Shipping policy

Thank you for choosing to shop with Italia Couture. We are committed to providing a seamless shopping experience. Below is our shipping policy to help you understand our process.

Shipping Locations

We currently ship within the United Kingdom, the European Union, the United States of America and selected international locations. Available delivery countries will be shown at checkout. If your country does not appear at checkout, we are currently unable to deliver to that location.

Processing and Shipping Times

Order processing and shipping times may vary. Here’s what you can expect:

Processing Time: Orders are typically processed within 2-5 business days.

Shipping Time: Once shipped, delivery may take an additional 5-10 business days, depending on the courier and your location.

Total delivery times can range from 7 to 15 business days. You will receive a notification by email once your order has been shipped.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details. We occasionally offer free shipping promotions, which will be clearly indicated on our website.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.

Lost or Damaged Items

If your order is lost or damaged during shipping, please contact us within 14 days of your delivery date. We will work with you to resolve the issue promptly.

Returns and Exchanges

For details on returns and exchanges, please refer to our Refund Policy page.

Customer Service

If you have any questions regarding shipping or your order, please contact our customer service team at italiacouturelondon@gmail.com.