Shipping policy
Shipping Policy
Shipping Information
Thank you for choosing to shop with us! We are committed to providing you with a seamless shopping experience. Below is our shipping policy to help you understand our processes.
Shipping Locations
We currently ship within the United Kingdom, European Union and United States of America. For international shipping inquiries, please contact us.
Processing and Shipping Times
Please note that order processing and shipping times may vary. Here’s what you can expect:
- Processing Time: Orders are typically processed within 2-5 business days.
- Shipping Time: Once shipped, delivery may take an additional 5-10 business days, depending on the supplier and your location.
Total delivery times can range from 7 to 15 business days. You will receive a notification via email once your order has been shipped.
Shipping Costs
Shipping costs will be calculated at checkout based on your location and the weight of your order. We occasionally offer promotions for free shipping, which will be clearly indicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us within 14 days of your delivery date. We will work with you to resolve the issue promptly.
Returns and Exchanges
For details on our returns and exchanges, please refer to our Returns Policy page.
Customer Service
If you have any questions regarding our shipping policy or your order, feel free to reach out to our customer service team at italiacouturelondon@gmail.com
Thank you for your understanding and support!